Refund Policy
At Leadssinc, we are committed to delivering exceptional quality. Please review our refund policy carefully before proceeding. Our policy is designed to be fair, transparent, and clearly defined for all clients.
General Refund Policy
- All payments are non-refundable once work has commenced
- Meeting, consultation, and appointment booking fees are strictly non-refundable
- Advance payments confirm your project slot and immediately initiate resource allocation
- Partial refunds may be considered on a case-by-case basis only if the project has not yet started
Why Advance Payments Are Non-Refundable: Paying the advance locks your project into our production queue. Resources, team allocation, and planning begin as soon as payment is confirmed. This is why the advance is non-refundable once work starts.
Pre-Work Cancellation
If you cancel your project before work has begun, you may submit a refund request:
- Cancellation must be submitted in writing to: contact@leadssinc.com
- Each request is reviewed individually by our management team
- A partial refund (minus administrative and processing costs) may be issued at our discretion
- Decisions will be communicated within 5–7 business days
💡 We encourage clients to communicate any concerns before making payment. Our team is happy to answer all questions and clarify scope in advance.
Marketing & Advertising Services
- Leadssinc does not guarantee specific results (sales, leads, ROAS) — performance depends on market variables beyond our control
- Payments for marketing services are non-refundable once campaigns are launched
- Advertising budgets are managed by the client — ad spend is separate from our service fee
- Poor campaign results due to insufficient ad budget are not grounds for a refund
Website & Design Services
- Once design or development work has started, no refund will be issued
- If delivered work does not match the agreed scope, Leadssinc will revise the work at no extra charge within revision limits
- Refunds are not issued due to a change of mind or change in business direction after work has begun
- Clients who provide incorrect information resulting in rework will be charged additionally — this is not grounds for a refund
Our Commitment to Your Satisfaction
Rather than refunds, we focus on resolving issues through revisions and direct communication:
- If you are unsatisfied with any deliverable, contact us and we will work to resolve it
- Our team does not abandon projects — we remain engaged until delivery
- Regular milestone reviews and updates are built into every project to prevent surprises
🤝 The best results come from staying engaged throughout the project. Review deliverables at each stage and provide clear feedback — not just at the end.
Disputes & Chargebacks
- Initiating a chargeback without first contacting Leadssinc is considered a breach of these terms
- All disputes must be raised via email at contact@leadssinc.com before escalating to a payment platform
- We will provide all project communications, meeting recordings, and deliverables as evidence in any dispute resolution process
- Leadssinc reserves the right to suspend services to clients who initiate unjustified chargebacks
Have a Question?
Our team is happy to help. Reach out anytime.
